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Privacy Policy

Effective Date: 01 Jan 2026

1. Introduction

iTrillions Information Technology Pvt Ltd ("Company," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, process, and safeguard information when you use our website, mobile applications, and services, including the GrowthNiti platform.

This Privacy Policy applies to:

  • GrowthNiti web application

  • GrowthNiti mobile applications for Android and iOS

  • https://growthniti.com

  • Related services, communications, and support channels

By accessing or using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Company Information

Company Name: iTrillions Information Technology Pvt Ltd

Registered Address:
A/103, Kalpvriksh Garden,
Link Road, Mahavir Nagar,
Kandivali West,
Mumbai – 400067,
Maharashtra, India

Email: [email protected]

3. About GrowthNiti

GrowthNiti is a Software-as-a-Service (SaaS) Customer Relationship Management (CRM) platform designed for the real estate industry. The platform helps real estate companies manage leads, improve sales productivity, track customer interactions, automate communications, and generate business reports.

4. Information We Collect

A. Information You Provide

We may collect:

  • Full name

  • Email address

  • Phone number

  • Company name

  • Profile photograph

  • User account credentials

  • Customer and lead information entered into the CRM

  • Notes and comments created by users

  • Property preferences

  • Budget information

  • Documents uploaded to the platform

  • Communications with our support team

B. CRM Data Processed by Customers

Customers using GrowthNiti may store and process:

  • Lead names

  • Lead phone numbers

  • Lead email addresses

  • Property preferences

  • Budget information

  • Sales notes and comments

  • Customer relationship records

Such information is processed on behalf of our customers and according to their instructions.

C. Automatically Collected Information

We may automatically collect:

  • IP address

  • Device information

  • Device identifiers

  • Browser type

  • Operating system

  • App version

  • Usage data

  • Access logs

  • Diagnostic information

  • Crash reports

  • Location data

  • Cookie information

5. Location Information

GrowthNiti may collect precise GPS location data while the application is actively being used.

Location information is collected solely for providing application features, improving services, and supporting business operations.

Location collection occurs only while the app is in use and may be disabled through device settings where permitted.

6. How We Use Information

We use collected information to:

  • Create and manage user accounts

  • Provide CRM functionality

  • Manage customer and lead records

  • Deliver reports and analytics

  • Improve platform performance

  • Monitor security and prevent fraud

  • Send service notifications

  • Provide customer support

  • Deliver marketing communications where permitted

  • Comply with legal obligations

  • Enforce our agreements and policies

7. Marketing Communications

We may send:

  • Promotional emails

  • WhatsApp communications

  • Push notifications

  • Product updates

  • Service announcements

Users may opt out of marketing communications at any time through account settings, unsubscribe links, or by contacting us.

Service-related communications may continue where necessary to provide the service.

8. Cookies and Tracking Technologies

We use cookies and similar technologies for:

Essential Cookies

Required for platform functionality and security.

Analytics Cookies

Used to understand platform usage and improve services.

Advertising Cookies

Used to measure advertising effectiveness and marketing campaigns.

You may control cookies through your browser settings. Disabling certain cookies may affect service functionality.

9. Third-Party Services

We use trusted third-party service providers to operate our services.

Analytics Providers

  • Google Analytics

  • Firebase Analytics

Advertising Providers

  • Meta Pixel

  • Google Ads

Authentication Services

  • Firebase Authentication

Hosting Providers

  • Amazon Web Services (AWS)

Communication Providers

  • Twilio

  • WhatsApp Business API

  • Amazon SES

  • SMTP2Go

These providers may process information on our behalf and are contractually required to protect it.

10. Data Sharing and Disclosure

We do not sell personal information.

We may share information with:

  • Hosting providers

  • Analytics providers

  • Communication service providers

  • Technical support vendors

  • Professional advisors

  • Government authorities when legally required

Data is shared only to provide and maintain our services or comply with legal obligations.

11. User Content

Users may upload:

  • Photos

  • Documents

  • Text content

Uploaded content is stored securely and is not publicly visible to other users unless explicitly configured by the customer.

Users remain responsible for ensuring they have the necessary rights to upload such content.

12. Data Security

We implement reasonable technical, administrative, and organizational safeguards designed to protect personal information from:

  • Unauthorized access

  • Disclosure

  • Alteration

  • Misuse

  • Destruction

While we strive to protect information, no system can guarantee absolute security.

13. Data Retention

We retain personal information and customer data for up to three (3) years unless:

  • A longer retention period is required by law

  • The information is necessary to resolve disputes

  • The information is required for legitimate business purposes

Upon expiration of retention requirements, data may be deleted, anonymized, or securely archived.

14. Your Rights

Subject to applicable laws, users may have the right to:

  • Access personal information

  • Correct inaccurate information

  • Request deletion of information

  • Restrict certain processing activities

  • Withdraw consent where applicable

  • Object to marketing communications

  • Request information about data processing activities

Requests may be submitted to [email protected].

15. Data Deletion Requests

Users may request deletion of their personal information by contacting:

[email protected]

We will evaluate and process deletion requests in accordance with applicable legal and contractual obligations.

Certain information may be retained where required by law or legitimate business needs.

16. Children's Privacy

GrowthNiti is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

If we become aware that information has been collected from a child, we will take reasonable steps to remove it.

17. International Privacy Principles

Although our services are primarily intended for users in India, we maintain privacy practices designed to align with recognized international privacy principles, including elements commonly associated with GDPR requirements such as:

  • Transparency

  • Data minimization

  • Purpose limitation

  • Security safeguards

  • User rights

18. Google Play and Apple App Store Compliance

GrowthNiti may request access to the following device permissions:

  • Camera

  • Microphone

  • Contacts

  • Storage and files

  • Notifications

  • Location

Permissions are requested only where required for specific application features.

Users may manage permissions through their device settings.

We do not collect information unrelated to the stated purpose of the permission.

19. Legal Basis and Compliance

This Privacy Policy is governed by the laws of India, including applicable privacy and data protection regulations.

Where required, we process personal information based on:

  • User consent

  • Contractual necessity

  • Legitimate business interests

  • Compliance with legal obligations

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes become effective upon posting the revised version on our website or within the application.

Continued use of the services after updates constitutes acceptance of the revised Privacy Policy.

21. Contact Us

For privacy-related questions, concerns, or requests, please contact:

iTrillions Information Technology Pvt Ltd

Email: [email protected]

Address:
A/103, Kalpvriksh Garden,
Link Road, Mahavir Nagar,
Kandivali West,
Mumbai – 400067,
Maharashtra, India